Fortalecimiento y estandarización de procesos de la empresa Firaplas SAS a través de una propuesta de estructura organizacional
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El propósito de este trabajo es proponer un diseño organizacional para la empresa Firaplas S.A.S., con base en el análisis de sus procesos productivos, administrativos y de gestión del talento humano. El problema identificado radica en la ausencia de una estructura organizativa formal y adecuada, lo cual ha generado desarticulación funcional, duplicidad de tareas, dificultades en la toma de decisiones y pérdidas financieras. La investigación tiene como objetivo principal analizar los procesos actuales y proponer un modelo estructural que permita fortalecer y estandarizar el funcionamiento interno de la empresa. La metodología adoptada responde a un enfoque cualitativo, con un diseño de estudio de caso, utilizando como técnicas de recolección de información la entrevista semiestructurada y el análisis documental. Se emplea una muestra no probabilística e intencional conformada por funcionarios de la empresa. La solución se orienta hacia la integración de tres enfoques clave: los principios de Henri Fayol relacionados con orden, jerarquía y funciones; la gestión por procesos (BPM), que aporta eficiencia, trazabilidad y mapeo de actividades; y la estructura matricial, que introduce transversalidad, flexibilidad y coordinación por proyectos. Los resultados esperados incluyen una propuesta estructural concreta que combine jerarquía, procesos definidos y transversalidad funcional, permitiendo una mayor eficiencia organizacional. Este estudio resulta relevante para la teoría y práctica de la gerencia de operaciones, ya que ejemplifica cómo la aplicación integrada de distintos modelos organizacionales puede mejorar el desempeño de una empresa del sector manufacturero. Asimismo, aporta a la enseñanza de la gestión organizacional mediante la aplicación de enfoques clásicos y contemporáneos en un contexto real.
The purpose of this work is to propose an organizational design for the company Firaplas S.A.S., based on the analysis of its production, administrative and human talent management processes. The problem identified lies in the absence of a formal and adequate organizational structure, which has generated functional disarticulation, duplication of tasks, difficulties in decision making and financial losses. The main objective of the research is to analyze the current processes and propose a structural model to strengthen and standardize the internal functioning of the company. The methodology adopted responds to a qualitative approach, with a case study design, using semi-structured interviews and documentary analysis as data collection techniques. A non-probabilistic and intentional sample of company employees was used. The solution is oriented towards the integration of three key approaches: Henri Fayol's principles related to order, hierarchy and functions; process management (BPM), which provides efficiency, traceability and activity mapping; and the matrix structure, which introduces transversality, flexibility and coordination by projects. The expected results include a concrete structural proposal that combines hierarchy, defined processes and functional transversality, allowing for greater organizational efficiency. This study is relevant to the theory and practice of operations management, as it exemplifies how the integrated application of different organizational models can improve the performance of a manufacturing company. It also contributes to the teaching of organizational management through the application of classical and contemporary approaches in a real context.
The purpose of this work is to propose an organizational design for the company Firaplas S.A.S., based on the analysis of its production, administrative and human talent management processes. The problem identified lies in the absence of a formal and adequate organizational structure, which has generated functional disarticulation, duplication of tasks, difficulties in decision making and financial losses. The main objective of the research is to analyze the current processes and propose a structural model to strengthen and standardize the internal functioning of the company. The methodology adopted responds to a qualitative approach, with a case study design, using semi-structured interviews and documentary analysis as data collection techniques. A non-probabilistic and intentional sample of company employees was used. The solution is oriented towards the integration of three key approaches: Henri Fayol's principles related to order, hierarchy and functions; process management (BPM), which provides efficiency, traceability and activity mapping; and the matrix structure, which introduces transversality, flexibility and coordination by projects. The expected results include a concrete structural proposal that combines hierarchy, defined processes and functional transversality, allowing for greater organizational efficiency. This study is relevant to the theory and practice of operations management, as it exemplifies how the integrated application of different organizational models can improve the performance of a manufacturing company. It also contributes to the teaching of organizational management through the application of classical and contemporary approaches in a real context.
Palabras clave
Estructura organizacional, Gestión del talento humano, Procesos administrativos, Procesos productivos, Organizational structure, Human talent management, Administrative processes, Processes productive