Improving the business processes management from the knowledge management

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dc.contributor.affiliationSEP/School of Engineering, EAFIT University Carrera, 49 # 7 sur-50, Medellín Antioquia, Colombiaspa
dc.contributor.affiliationSEP/School of Engineering, University of Medellin, Cra. 87 #30-65, Medellín, Colombiaspa
dc.contributor.affiliationJoyanes, L., SEP/School of Engineering, University of Medellin, Cra. 87 #30-65, Medellín, Colombiaspa
dc.contributor.authorTabares M.S.
dc.contributor.authorGiraldo L.
dc.contributor.authorJoyanes L.
dc.date.accessioned2017-12-19T19:36:47Z
dc.date.available2017-12-19T19:36:47Z
dc.date.issued2016
dc.description.abstractThis paper proposes a model that integrates the knowledge management to the business processes management in order to improve the process performance. The proposal defines the knowledge management flow as an element that interacts with part workflows and provides rules and actions in the BPMN elements in order to improve the BPM. To achieve the aim, first, a survey was made in forty Colombian' companies in order to identify the state of the practice about business process management, knowledge management and their use through the workflows; then, different elements were identified and characterized in order to achieve the integration model proposed. This was experimented in forty business workflows of the companies analyzed. A use case shows how the interactions among model elements are, and how these can improve the process performance. This experience allowed to measuring the effect that the integration had in the business process management by means of a new metric that involve the knowledge management in the workflow. Finally, it was possible conclude that the knowledge management must be part to the BPM impacting directly the workflow, in order to improve the result offered to the organizational actors and customers.eng
dc.identifier.doi10.1145/2925995.2925998
dc.identifier.instnameinstname:Universidad de Medellínspa
dc.identifier.isbn9781450340649
dc.identifier.reponamereponame:Repositorio Institucional Universidad de Medellínspa
dc.identifier.urihttp://hdl.handle.net/11407/4314
dc.language.isoeng
dc.publisherAssociation for Computing Machineryspa
dc.publisher.facultyFacultad de Ingenieríasspa
dc.relation.ispartofACM International Conference Proceeding Seriesspa
dc.relation.isversionofhttps://www.scopus.com/inward/record.uri?eid=2-s2.0-85030534479&doi=10.1145%2f2925995.2925998&partnerID=40&md5=7c769772de55a8a9d6cdda4fbc1e99e0
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dc.rights.accessrightsinfo:eu-repo/semantics/restrictedAccess
dc.sourceScopusspa
dc.subject.proposalBusiness Process Managementeng
dc.subject.proposalIntegration BPM and KMeng
dc.subject.proposalKnowledge Managementeng
dc.subject.proposalKnowledge Serviceeng
dc.subject.proposalUnstructured Information Serviceeng
dc.subject.proposalWorkfloweng
dc.subject.proposalAdministrative data processingeng
dc.subject.proposalEnterprise resource managementeng
dc.subject.proposalInformation managementeng
dc.subject.proposalInformation serviceseng
dc.subject.proposalIntegrationeng
dc.subject.proposalManagement scienceeng
dc.subject.proposalBusiness process managementeng
dc.subject.proposalBusiness workflowseng
dc.subject.proposalIntegration modelseng
dc.subject.proposalKnowledge serviceeng
dc.subject.proposalOrganizational actorseng
dc.subject.proposalProcess performanceeng
dc.subject.proposalState of the practiceeng
dc.subject.proposalWorkfloweng
dc.subject.proposalKnowledge managementeng
dc.titleImproving the business processes management from the knowledge managementspa
dc.typeConference Paper
dc.type.driverinfo:eu-repo/semantics/conferenceObject
dc.type.versioninfo:eu-repo/semantics/publishedVersion

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