Propuesta gerencial que influencie el crecimiento sostenido de los niveles de productividad en Ferretería Los Fierros S.A.

Abstract

This research was performed in order to publicize and implement a management tool that enables leaders to generate change in the work environment and, thus, achieve sustained growth in the personnel’s productivity. Situational Leadership is a methodology that invites both to the exchange of ideas and behavior towards the possibility of allowing people to develop; it also states that there is no single leadership style that is best to encourage this development, and that the leader is so responsible for achieving the expected results as their collaborators. The proposal of Situational Leadership was applied in FERRETERÍA LOS FIERROS S.A., a family company with 25 years in the market, whose main activity is to provide a variety of soft, heavy, ad aluminum hardware products, as well as iron and steel cutting and folding services. This company focuses its efforts on its mission to improve their internal processes, and their staff skills and welfare, being at the forefront of technology, generating social impact, and opening the door to change; for this reason, it was considered appropriate to implement this new methodology. To achieve this, the Situational Leadership model was examined through theoretical conceptualizations, expressed by some authors; and, the management skills required at FERRETERIA LOS FIERROS S.A., were studied from the perspective of the existing leadership style and the actions that have been implemented so far, in regards to the issues discussed in this paper. Finally, the basic tools of Situational Leadership were applied to show the specific changes required by the company.