Diseño de un modelo gerencial para el área de gestión humana de la cooperativa Coosvicente, aplicando la metodología por competencias e indicadores de eficiencia

Abstract

This proposal consisted of the design of a Managerial Model for the area of Human Management of the Coosvicente Cooperative, applying the methodology by competitions and indicators of efficiency. Initially, a diagnosis was realized by means of application of a survey to: Low Commercial Personnel, Low Opperative Personnel, Average Commercial Personnel, Average Operative Personnel and Administrative Personnel. The thrown results demonstrated that levels that require major intervention are: Low Commercial and Low Opperative (Internal and External Advisors, agency´s managers and cashiers). In this sense, the Managerial Model by Competitions approached these positions, presenting the profile and the competitions that must fulfill for the suitable development of their workings, this way projecting with an excellent benefit of customer service. Additionally, like evaluating tool of the correct implementation of the model, a control panel was designed, which allows, to evaluate financial indicators and not financial, mobilizing the task of the workers towards the fulfillment of the organizational culture: Mission, Vision, Objectives. With the implementation of this proposal in the Coosvicente Cooperative, benefits for the optimization of the time of the daily operation are obtained, because the personnel will be empowered of its job, will be created more bring back to consciousness, and will count on the adapted competitions to fulfill the profile required for each generating position of value. Also, the investment that demands the implementation of the proposal is corrected with the reduction in the additional expenses that are generated when doing without the services of some employees and the optional withdraw.