Elementos conceptuales, metodológicos y operativos para el diseño y operación del modelo de gestión del conocimiento en una organización

Abstract

Organizations are increasingly aware of the importance of defining tools to transform, transmit, apply and retain knowledge in order to achieve sustainability in long term and build competitive advantage through organizational learning. However, companies will have difficulty implementing a knowledge management model because in books and other references appear a large number of authors and different models. That's why through this study proposes a methodology for applying knowledge management through of review and analysis of the various models proposed, in order to facilitate organizations to implement the model. The development of this research is descriptive, begins with the collection of primary and secondary information in libraries and the Internet on the topic of study, and subsequently performs the review, comparison and analysis of different theories and concepts developed by some authors that suggest various points of view. The first phase is the collection of background, historical development, concepts and models of knowledge management in the national and international level. In the second phase presents a proposed model for implementing knowledge management and the tools that make up each stage. And a third phase where some recommendations are proposed for the implementation of knowledge management in a specific area of a company in the financial sector.