Propuesta para el mejoramiento de la motivación de los empleados en la cadena de almacenes El Fogón Eléctrico en el 2012

Abstract

The work focuses on the study and analyze of the parameters, behaviors, acts and process that conform the Culture of hardware store chain “El Fogón Eléctrico”. To know which organizational structure emerge from culture and because of that known if is the right one to the expansion and the business improvement. To have a correct and effective understanding to the problem we will study, we will begin describing how was the started of the company, its founders and the way how they created a small busyness at a hardware store chain, that had been up for more than 40 years; but because of the non preparation and fear to affront new challenges, they could take the risk to stay back at similar companies in hardware guild. It is important to identify the company’s work environment, and because on its characteristics, behaviors and habits detected on it, we would make proposals shown in this degree work. In order to get this work, is to provide tools to improve motivation and sense of belonging among employees from hardware store chain “El Fogón Eléctrico”. Currently Hardware store chain 'El Fogón Eléctrico” is stalled in its growth, and there is an important responsibility in its directors, which should be trained in all processes, products or services the company also manages to have a better management of the human factor of it, directing their activities to maintain or stimulate favorable results for both the owners and the employees working there. Through the diagnosis, we found that the company does not have defined organizational processes, competent human resources and committed to the company and also found that owners are completely lack of management skills to optimize the administrative and managerial staff. For this reasons, an environment analysis was performed with the theoretical foundations of motivation, which ultimately led to an approach to improvement. It is hoped that through this work, Hardware store chain 'El Fogon Electrico” implement an open organizational culture, flexible, so they can have tools to adapt to the environment, and both provide a stimulus to their employees in order to stay in the business environment and even more, have a bigger power in the hardware guild.