Social intelligence management model supported by social media services to transform libraries into information and knowledge centers [Modelo de gestión de la inteligencia social apoyado en servicios de social media para transformar las bibliotecas en centros de información y conocimiento]
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Associacao Iberica de Sistemas e Tecnologias de Informacao
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Libraries and information managers have moved from the industrial society to the information and knowledge society, they are currently facing the fourth industrial revolution that brings new challenges such as the development of skills, competencies and the appropriation of social media tools for the creation, transfer and access to information and knowledge. This article proposes a social intelligence management model that contributes to managing the tacit and implicit knowledge of information managers based on social intelligence and social media services to transform libraries into socially intelligent organizations and information centers and knowledge; through a systematic review of the literature, design, validation, analysis and conclusions, which show a mastery of social competencies and skills and a low use and implementation of social media tools in knowledge generation and conversion processes. © 2021, Associacao Iberica de Sistemas e Tecnologias de Informacao. All rights reserved.