Guía metodológica en la realización de auditorías a proveedores de insumos críticos para el servicio de alimentación que ofrece la empresa Sodexo S.A.

Abstract

Getting to know and work our suppliers, checking constantly the fulfillment of the agreement, can generate an atmosphere of trust between the parties, thus ensuring adequate service in accordance with the requirements of the hospitality industry today. The present research is to establish a methodological guide that explains how to program and run a second party audit. It also provides the tool to verify the effectiveness of the implementation of plans prerequisites. This paper serves as a support document to define the risks associated with carrying on audit. The research was conducted based on the case study methodology, obtaining information from various sources, including internal company documents, interviews, observation and literature review. While it is true that the general methodology outlined is applicable to any type of audits, this guide focuses on audits of the prerequisites in place in the food industry. The research problem was to categorize critical suppliers that affect the quality of the food service offered by Sodexo, designing an audit scheme which will help the company achieve self-control. This favored the formulation of conclusions, which are intended to help the company to obtain lasting win-win relationships with suppliers and additionally that decisions are critical to the efficiency of the quality of the organization.