Trends in the use of information and communication technologies for international negotiation [Tendências no uso das tecnologias de informação e comunicação para a negociação internacional] [Tendencias en el uso de las tecnologías de información y comunicación para la negociación internacional]
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Universidad Icesi
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This article identifies key information and communication technologies (ICT) used in the international negotiation process, classifying them by phases and functionality. A literature review was conducted in recognized and high impact databases, building with this information a proposal of phases for the international negotiation process, and characterizing ICT by elements such as functionality, business tools, complexity and scope of use, among others. We conclude that there is a wide range of ICT to support the stages of international negotiations, offering various solutions to the specific needs of each company regarding to the management of information and communication. © 2015 Universidad ICESI. Published by Elsevier España, S.L.U. This is an open access article under the CC BY license (http://creativecommons.org/licenses/by/4.0/).
Palabras clave
Enterprise, Information and communication technologies, International negotiation, Internationalization, Phases