Modelo de gobernabilidad basado en COBIT para la gestión por procesos definida en un espacio multidimensional

Abstract

Organizations are comprised of different areas that focus their efforts on achieving objectives, which may at first seem to point to divergent goals. The implementation of information technology is therefore often viewed as outside the objectives of the organization, and is not considered an integral part of them which enables the construction of more effective and efficient components to achieve the goals and strategies of the business. It is the Business Processes (BP) of the organization that must connect the various areas together including Technologies Information and Communications Technologies (TIC). They should comprehensively incorporate all decision making activities within the organization and rely on TIC in such a way that the achievement of business strategies are consistent with organizational goals. It is also very important for organizations to perform change management using schemes that maintain the alignment between the business and TIC. It is therefore necessary that the governance under a corporate architectural scheme guides different types of decisions during the management of the processes. This dissertation defines a new governance model based on COBIT 5 for process management, that is motivated by changes that occur in an organization, taking into account the "multidimensional space" (MEM) proposed by (Tabares & Lochmuller, 2012). This was achieved using a method of investigation implemented in three phases. This involved an initial analysis of the environment and the knowledge base around a multidimensional space for management by processes and the governance based on an SOA (Service Oriented Architecture) framework. This was followed by the design definition phase that would include the COBIT components articulated with multidimensional space model, the AUT- SOA framework and TOGAF framework. The final phase included the validation of the proposed governance model using a case study, where management by processes was performed on one of the existing leading products of a telecommunications company. The results indicate a new way to assess, measure and control management of the processes by means of information captured under the multidimensional space model. Through this it is possible to conclude that the proposed model is a new instrument that aligns IT governance to organizational processes.