Use and performance of ICT for international negotiatio [Uso y desempeño de las TIC en la negociación internacional]

Abstract

This research determines the level of use of information and communication technologies (ICT) in international negotiation processes and the performance obtained in companies using ICT. A research was conducted on 180 companies of Medellin city dedicated to import and / or export goods and services. It is concluded that in the international negotiation process prevails the use of conventional and generic ICT, and due to the use of ICT in international negotiation important benefits are obtained in terms of cost and time reduction, increases in number of contracts, market share, volume of sold and purchased products, and profits.