Modelo de gestión del desempeño como base de los programas de gestión humana

Abstract

Performance assessment has become a critical factor for organizations' success, because if it is made in a conscious and proper way, it will allow to make decisions and take actions that will bring better results. This document shows the impact performance assessment has on the other Human Resources processes: Incorporation, Human Development (training, career and welfare programs) and Compensation. A survey was applied to some employees from a service business process outsourcing company in Medellin to know their perception about the performance assessment importance and utility within the organization, making a comparison between the survey results and the theory, and finding there are some processes that, people think, are not affected by performance assessment, for example selection. This paper suggests a model that demonstrates the way performance assessment affects the other Human Resources process and the organization results since the person is incorporated; pointing out the importance of the leaders role, the people competence analysis and the lining up with the organizational strategy.